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Outside Service Personnel

Essential Job Functions (include the following. Other duties may be assigned.)
  • Perform 24-hour Emergency Road Service. Be in rotation of on-call duty and/or back-up duty. Strive
to complete all road calls within 2 hours.
  • Be proficient in duties of Inside Service Personnel (see that job description).
  • Mounting, dismounting, balancing, replacing, repairing of truck tires at STTC, customerâ s location or
on the road using a service vehicle or in service shop.
  • Raise vehicle with hydraulic jack, use air tools and heavy hand held tools. Repair truck tires using
inspection equipment, drills, and rollers.
  • Removing or replacing mounted tire assembly from vehicles.
  • Ability to recognize repairable tires and properly perform repair.
  • Keep service department clean and organized.
  • Communicate all work performed via legible writing on tags, work orders and/or invoices.
  • Perform all tasks in a safe and efficient manner. Use all provided safety equipment including seat
belts, gloves, jackstands, wheel chocks, safety glasses, and cages. Communicates equipment needs.
Report all tools or equipment that need repair or that are broken. Report all unsafe actions,
problems or abnormal situations to Service Manager or Branch Manager.
  • Perform daily maintenance to vehicle, tools and equipment. Clean and wash service vehicle at least
once/week.
  • Quote product and service prices to customer as needed.
  • For night calls, call customer and/or dispatcher back upon completion of road call. Obtain POâ s.
  • Complete service work orders with complete information such as required customer information,
repairs, mounts, mileage, new tires, valves, tolls and hours of service before giving to Service
Manager.
  • Ensure that all products leave with proper paperwork. Report to Service Manager any attempts made
by an employee who violates any safety rule or violates company policy/procedures.
  • Ensure that VMR is complete and turned in to office once a week.
  • Keep vehicle organized and stocked with necessary tools and supplies needed to provide routine tire
services.
  • Ensure customerâ s safety by keeping them away from servicing area.
  • As needed, perform miscellaneous job duties to ensure prompt services to our customers
    Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to
handle or feel: reach with hands and arms; and talk or hear. The employee is occasionally required to sit and
stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific
vision abilities required by this job include close vision and depth perception.
Work environment: while performing the duties of this job, the employee is regularly exposed to wet and/or
humid conditions and outside weather conditions; and frequently exposed to hot and cold warehouse
conditions. The noise level in the work environment is usually moderate.
Competency
  • Problem Solvingâ ˘ Customer Service
  • Oral Communicationâ ˘ Written Communication
  • Teamworkâ ˘ Organizational Support
  • Planning / Organizingâ ˘ Safety and Security
  • Qualityâ ˘ Quantity
  • Adaptabilityâ ˘ Attendance / Punctuality
  • Dependabilityâ ˘ Initiative
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as
negotiated to meet the ongoing needs of the organization.

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